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We are passionate on offering the exceptional Customer Service to all our customers. In case, if something go wrong or you are unhappy with our services, please get in touch with us so we can have an earliest opportunity to put things right.
In the first instance, please get in touch with us by Telephone: 0161 327 0655 or email us at enquiries@ucul.co.uk
Initially, we will need your name, contact and business details including telephone number or email address and full details of your concerns.
We will investigate your concerns as quickly as possible and aim to resolve within 10 working days.
After the investigation is complete, we will send you a review of our decision. If you disagree with this decision, we will review it again and will inform our final decision so please allow up to 10 working days.
If after 8 weeks your complaint is not resolved or if you choose to reject our decision, we will send you a deadlock letter. This letter confirms that you have dismissed our decision. Once you receive this letter, you are entitled to complain to the Ombudsman.
The Ombudsman
If you are a microbusiness, you are entitled to take your complaint to the Ombudsman should your complaint not be resolved either eight weeks after your complaint was first made to us or once you have received a deadlock letter from us.
The Ombudsman’s services are impartial, and the service is free.
The Ombudsman’s contact details:
Website: www.ombudsman-services.org
Email: enquiry@ombudsman-services.org
Telephone: 0330 440 1624
Post: Energy Ombudsman, PO Box 966, Warrington, WA4 9DF
Website: Find your provider and make a complaint
Our complaint process is available in full via email or free post on request.